Service Manager - Willard Towers

Company Description

You used to know us as "AIR Apartment Homes" but now we're called "AIR Communities!"  Though the company has changed, our approach to property management has not.  We will continue to do whatever it takes to make our residents feel at home - it's just in our nature!  We are still passionate about providing quality apartments homes, in a respectful environment, across twenty key markets in the USA. We are a publicly traded Real Estate Investment Trust (REIT), who has, for more than 25 years, built its business around a relentless focus on our customer and our award-winning culture.

Job Description

Service/Maintenance Managers make our apartment communities a great place to live.   We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home. 

You will work at Willard Towers Apartments, our 525-unit community, centrally located in the heart of Chevy Chase, MD.
Check it out here: Willard Towers - Apartments in Chevy Chase, MD - Home

A bit more about what you’ll do…

• Lead and develop a team of at least 3 direct reports [insert specific team size and job titles]

• Provide exemplary service to residents and team members
• Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
• Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
• Ensure property is in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Qualifications

• At least 5 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 3-5 years of experience leading a team of people in customer service, and asset maintenance

As an AIR Service Manager you must have:

• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

The most successful AIR Service Managers are:

• Passionate about team building
• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooters
• Experts on attention to detail

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $85,000 to $105,000 annually. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Options to live on-site, rent free, at the apartment community you are working (certain exclusions and taxes apply, and an application is required).
• Quarterly and annual bonuses based on performance and customer satisfaction.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) and Employee Stock Purchase Plans.
• Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 10 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.