What are the responsibilities and job description for the PLANNER/DISPATCHER position at Air Capitol Delivery & Warehouse?
We are seeking a highly motivated Dispatcher/OTR Planner to manage driver operations, plan freight, and ensure on-time service. This role plays a critical part in maximizing truck utilization, improving driver satisfaction, and driving overall operational success.
Key Responsibilities:
Dispatch and manage OTR drivers across multiple regions
Plan and optimize loads, routes, and network coverage to maximize revenue and minimize deadhead
Source and secure freight using load boards, brokers, and customer relationships
Proactively assign loads based on driver availability, HOS, and market conditions
Monitor driver Hours of Service (HOS) and ensure FMCSA compliance
Maintain consistent, professional communication with drivers
Track loads from pickup through delivery and ensure service expectations are met
Coordinate appointments, breakdowns, weather delays, and rerouted in real time
Collaborate with brokers, customer, and internal teams to resolve issues quickly
Maintain accurate data in the TMS system
Analyze lanes and market trends to improve efficiency and profitability
Support a positive driver experience to improve retention
Qualifications:2 years of OTR dispatch and/or load planning experience
Strong understanding of HOS and FMCSA regulations
Experience with ELDs and TMS platforms
Ability to manage multiple drivers and loads in a fast-paced environment
Strong communication, decision-making, and problem solving skills
Preferred Qualifications:
Experience managing or planning for 20 trucks
Familiarity with DAT, Truckstop or other load boards
Knowledge of freight markets and lane optimization strategies
Experience with Loadstop a plus