What are the responsibilities and job description for the Plumbing/HVAC Dispatcher position at Air Assurance?
Job Description
TITLE: Hiring Plumbing/HVAC Dispatcher
REPORTS TO: Office Manager
Essential Duties and Responsibilities of a Dispatcher:
- Manage the dispatch board to ensure technicians are routed efficiently and are arriving on time to scheduled appointments.
- Monitor technician schedules and proactively communicate with customers if arrival times are delayed or adjusted.
- Respond promptly to chats and messages from both customers, technicians, and CSR's ensuring clear and timely communication.
- Schedule commercial maintenance appointments and service jobs, optimizing routes based on technician availability and location.
- Conduct service-related follow-ups to ensure customer satisfaction and completion of work as expected.
- Maintain accurate and up-to-date route and sequence data to provide excellent customer service while minimizing travel time and operational costs.
- Adapt to evolving business needs, performing additional duties and responsibilities as assigned by management.
Knowledge, Skills and Abilities:
- Must be goal-oriented, self-starting, and energetic, with a strong sense of urgency and accountability.
- Must be able to collaborate effectively with fellow employees, management, and field technicians to ensure tasks are completed correctly, efficiently
- Must demonstrate strong critical thinking skills, the ability to problem-solve in real-time, and apply practical common sense in daily decision-making.
- Excellent communication skills, both written and verbal, to interact professionally with customers and internal team members.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with dispatching and scheduling systems (experience with platforms such as ServiceTitan, ProBook, or similar is a plus).
- Ability to adapt to change quickly, remain calm under pressure, and maintain a positive and professional demeanor at all times.
Education: High school diploma or equivalent.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
Job Type: Full-time
Pay: Based on experience
**For consideration please include your desired rate of pay**
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work Mon-Friday 8AM-5pm?
- What day are you available to start?
- What is your desired starting rate of pay?
Work Location: In person
Salary : $15 - $25