Member Service Representative-1

Are you tired of the daily grind and want to start a career where you can truly make a difference? 

At Air Academy Credit Union our Member Service Representatives (MSR) are our frontline heroes who make a difference in our members’ daily lives. As an MSR I, you build relationships with our members and help their dreams become a reality by providing custom caring solutions. 

Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $821 million and over 43,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs. 

Job Responsibilities:

• Act as a trusted advisor to help members identify their financial goals and provide tailored recommendations to increase financial well-being. 
• Provides basic financial transactions to include cash handling, account opening and maintenance as well as processing loan payments.
• Responsible for building and fostering relationships with current and potential members grounded in trust and genuine interest. 
• Promoting local community outreach by investing in schools, businesses, and organizations.
• Educate members on innovative technology that provides banking alternatives to manage their finances any time anywhere, at their convenience.
• Embraces and demonstrates the core values of AACU – Responsibility, Education, Inclusiveness, and Growth.

Core Competencies:

• Member Focused – Our members are our number one priority and serving them with a sense of urgency is our primary focus.  
• Patient – Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness. 
• Compassionate – Uses active listening to work alongside our members while creating a positive and encouraging environment.
• Adaptable – Ability to change gears quickly to meet the member’s needs.
• Decisive – Acting with confidence and providing clear solutions and goals when helping membership. 

Job Requirements:

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Availability to work branch hours as needed including scheduled Saturdays.
• Ability to educate and promote credit union products and services.
• Meets or exceeds individual and branch goals for referrals and closed sales.
• This position requires standing for prolonged periods of time. 
• Must have a valid driver’s license and reliable transportation.

Pay Information:

The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance.

Grade Value 700:  $19.15 - $24.75

Training Information:

Paid training will be held at our corporate office in Colorado Springs, beginning June 22nd, Monday-Friday 9:00am - 5:00pm.

We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we’ll assist you with your professional goals. Join our team and be a part of a company whose members’ and employees’ dreams are our passion.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.