What are the responsibilities and job description for the Customer Success Manager position at AIQ?
About Alpine IQ
Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes—from family-run shops to public enterprises.
We’re a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.
If you're energized by fast-moving environments, creative challenges, and impactful work—you’ll fit right in.
At Alpine IQ, we help businesses grow smarter through data, automation, and human connection. We’re looking for a Customer Success Manager (CSM) who’s passionate about creating exceptional customer experiences and ensuring our clients achieve real, measurable success with our platform.
What You’ll Do
As a CSM, you’ll be the trusted advisor and main point of contact for our customers—building relationships, understanding their goals, and helping them maximize the value of Alpine IQ. You’ll partner across departments to ensure each client is supported, trained, and thriving.
You will:
- Own the customer journey from onboarding to renewal, ensuring a smooth and positive experience.
- Build strong relationships with assigned accounts and act as their advocate within Alpine IQ.
- Deliver proactive support, training, and strategic recommendations to help clients achieve their goals.
- Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and enhance product adoption.
- Analyze customer data and feedback to identify trends, uncover opportunities, and drive retention and growth.
- Monitor renewals and upsells by identifying ways to expand product use and demonstrate value.
- Foster customer advocacy through testimonials, case studies, and referrals.
What You Bring
- 2 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
- Proven success in driving retention, renewals, and customer satisfaction.
- Strong communication and relationship-building skills—both strategic and empathetic.
- Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, or Gainsight).
- An analytical mindset with the ability to interpret data and translate it into actionable insights.
- Self-motivated and adaptable to a fast-paced, high-growth environment.
Bonus Points For
- SaaS experience or a background in data-driven marketing technology.
- Bachelor’s degree in business, marketing, communications, or related field.
- A natural curiosity for technology and optimizing customer experiences.
Work Environment
- 100% Remote (U.S.-based)
- Company-issued laptop provided
- Must have access to a secure and reliable high-speed internet connection
- On-camera collaboration required
Why You’ll Love Working at Alpine IQ
We’re a team of innovators, problem-solvers, and builders passionate about helping brands thrive. At Alpine IQ, you’ll have the freedom to take initiative, the tools to make an impact, and a culture that celebrates growth, creativity, and ownership.
Benefits
- Medical, Dental, Vision, and ancillary benefits
- 401(k) Company Match
- Flexible Time Off
- Home Office Benefit
- Paid Parental Leave
- Virtual Events
- Company Laptop
- and More!
Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities.