What are the responsibilities and job description for the Technical Account Manager position at Aiphoria?
AIPHORIA is seeking a highly skilled Technical Account Manager to join our team, serving as a trusted advisor to our clients by providing strategic guidance and technical expertise to maximize the value of our solutions.
Requirements
Requirements
- 5–10 years experience in customer-facing technical roles such as Solutions Consultant, Account Manager, Customer Success Manager.
- Experience with enterprise SaaS, AI platforms, conversational AI, contact center technologies, or automation solutions.
- Strong preference for candidates with banking, fintech, or contact center technology exposure.
- Experience managing large enterprise stakeholders.
- Familiarity with AI/ML or conversational AI systems (LLMs, NLU, voice bots, etc.).
- Understanding of contact center systems (IVR, CRM, call routing, CCaaS platforms).
- Ability to discuss technical architecture with IT teams while translating value to business leaders.
- Comfortable reading technical documentation and working closely with engineering teams.
- Own the customer relationship after sale for enterprise clients (primarily banks).
- Act as the primary strategic interface between customer stakeholders and internal teams (product, engineering, project management).
- Ensure successful deployment, adoption, and expansion of AI voice agents.
- Manage stakeholder alignment across IT, contact center, digital, compliance, and leadership.
- Translate technical capabilities into business outcomes (cost reduction, containment rate, CX improvement).
- Identify upsell and expansion opportunities within existing accounts.
- Escalate issues internally and ensure cross-team coordination to resolve them.
- Experienced team, Aiphoria is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations.
- Cutting-edge technologies, we build a technology using our areas of expertise including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models.
- Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.
- Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.
- 401k.
- A company with entrepreneurial spirit. We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!