What are the responsibilities and job description for the Maintenance Manager position at AION?
Job Summary:
The Multi-Site Maintenance Manager for Shadow Hill Apartments & Townhomes and Tall Timber Apartments is responsible for overseeing all maintenance and service operations at the property level to ensure assets are maintained in a safe, compliant, and efficient manner. This role provides leadership to the maintenance team, executes preventative maintenance programs, responds to service requests and emergencies, and ensures compliance with life-safety, regulatory, and company standards. The Maintenance Manager partners closely with Operations leadership to protect property value, control costs, and support resident satisfaction.
Maintenance and Service Operations
- Oversee daily maintenance operations for residential units, common areas, and building systems
- Ensure timely response to service requests, unit turns, inspections, and emergency repairs
- Maintain building systems including HVAC, plumbing, electrical, life-safety, and mechanical equipment
- Ensure proper scheduling, documentation and close-out of all service requests, unit turns and inspections.
Preventative Maintenance
- Plan, schedule, and execute preventative maintenance (PM) programs in accordance with company policy
- Order, organize, and manage materials and equipment required for PM activities
- Ensure all PM inspections are completed, documented, and closed out in the designated maintenance management system
- Identify potential issues during PMs and initiate corrective actions to prevent failures
Compliance and Risk Management
- Ensure compliance with all life-safety standards, codes, and regulatory requirements
- Verify that smoke detectors, CO detectors, fire stops, and other safety devices are properly installed and functioning
- Identify and report mold-related growth (AMG), leaks, and other high-risk conditions immediately
- Maintain a safe working environment and enforce safety protocols and PPE requirements
Team Leadership and Training
- Supervise, train, and develop maintenance technicians and service staff
- Set performance expectations and ensure accountability within the service team
- Conduct regular safety meetings and technical training
- Promote a culture of professionalism, teamwork, and continuous improvement
Vendor and Inventory Management
- Coordinate and oversee vendor work in accordance with company standards
- Ensure vendors comply with safety, quality, and insurance requirements
- Manage inventory, storage, and organization of maintenance supplies
- Adhere to budgetary guidelines and purchasing policies
Resident and Stakeholder Communication
- Coordinate resident notifications related to preventative maintenance and service activities
- Communicate effectively with property management, regional leadership, and residents regarding maintenance issues
- Support resident satisfaction by ensuring high-quality service delivery
Qualifications
Education and Experience
- High school diploma or equivalent (technical certification preferred)
- 5 years of maintenance or facilities experience, preferably in multifamily or property management
- 2 years of supervisory or leadership experience
- Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems
Certifications
- EPA Universal Certification required
- CPO (Certified Pool Operator) strongly preferred
- OSHA 10 (Preferred)
Skills & Competencies
- Ability to clearly document work and use maintenance management software
- Proficient in Microsoft Office
- Experience using mobile maintenance or inspection applications
- Strong leadership, communication, and coaching skills.
- Valid driver’s license and reliable transportation
Physical Requirements
- Ability to lift up to 50 pounds
- Ability to climb ladders, access mechanical spaces, and work in varying weather conditions
- Ability to respond to after-hours emergencies as required
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