Affordable Leasing Professional

Essential Duties and Responsibilities: 

Sales/Marketing 

• Conduct all HUD leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins 
• Recommend programs and strategies to increase qualified traffic and closing ratios. 
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.   
   
  Administrative 
• Inspect apartments with the new residents at move in and complete all the necessary paperwork 
• Manage 49 PBRA units to include leasing and annual recertification of households. 
• Manage PBRA affordable program waitlist to ensure HUD compliance. 
• Manage all monthly PBRA monthly reporting requirements to include EIV reports. 
• Submit monthly voucher requests to HUD and reconcile monthly payments. 
• Support Assistant REM Manager with tracking renewals, lease expirations, and notices to vacate 
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into Real Page in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all HUD, Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready & HUD units and models daily and as assigned. 
   
  Customer Service
• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards 
   
  Requirements: 
• Certified Occupancy Specialist (COS), certification preferred.  Otherwise, must obtain within 90 days of employment.
• High school diploma or equivalent, college preferred. 
• 1-year customer service or sales experience (or relevant education)  
• 1-year of HUD Project Based Rental Assistance (PBRA) leasing and compliance experience.
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs \
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver’s license 
   
  FLSA Status: Non-Exempt 

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