Operations Manager – Hard Services

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

The Operations Manager leads regional delivery of Hard Services, overseeing HVAC, Building Automation/Controls, Electrical, Mechanical, Plumbing, General Maintenance, and Fire/Life Safety for a major automotive engineering and manufacturing client. This role manages a team of technicians, journeypersons, and third‑party partners, ensuring all service activities meet contractual outcomes and client expectations. As part of the Regional Leadership Team, the manager supports cross‑functional collaboration, maintains strong partner relationships, and drives operational excellence across the portfolio.

You are personally accountable for results which impact your services and have a passion for the development and growth of your team members.

As an individual you will have demonstrated significant experience in delivering facilities management – especially Hard Facilities Services (e.g. Mechanical, HVAC, Electrical) with a keen eye & awareness towards HES and foster a robust learning and collaborative culture. 

Key Responsibilities: 

• Ensure compliance with all health and safety regulations and requirements (e.g. AHJ, GDI-Ainsworth, client) by working with all levels of the organization to ensure compliance with safety standards/codes and employee protection in all that we do.
• Lead event/incident investigations (e.g. RCCA) & communicate findings and ensure closure of action items within assigned portfolio.
• Provide support and assistance, either directly or through team members, to ensure organizational outcomes are met within assigned portfolio and accounts.
• Champion continuous improvement for both site/contract and portfolio level activities while enabling the team to execute by working smarter-not harder.
• Facilitate, collaborate, coach and embody consistency within systems, process, and tools within the portfolio.
• Supports monthly, quarterly and annual reporting and trending of performance measures identified on the Quality Control Plan.
• Maintain and complete all relevant documentation to comply with regulations for clients, IFS&M organization, and/or AHJ.

Role Qualifications

• 5 years direct IFM Leadership (General Maintenance Manager, Operations Manager) or bachelor’s degree in engineering, manufacturing or management with 3 (three) years of experience in direct Operational Leadership.
• Experience operating within workflow systems – namely CMMS (e.g. eMaint, Maximo).
• Attention to detail, able to work efficiently to meet outcomes deadlines and timelines.
• Able to follow prescribed plans and provide feedback when objectives are not able to be met.
• Continuous Improvement (e.g. Lean 6σ) experience.
• Oral and written communication skills as this role must be able to effectively communicate to all levels of the organization.
• Excellent analytical and problem-solving skills with the ability to use those skills in conducting incident/event fact-finding and risk mitigation.
• Ability to produce and communicate detailed reports.
• Fluently Bilingual (English/Spanish/French) is an asset in this role.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.