Field Technician I

This position is responsible for performing on-site repairs, maintenance, installations, conversions and removals of Ainsworth products and associated equipment in casinos within the Americas territory.

Reports To: Regional Field Service Manager

MAIN RESPONSIBILITIES:

• Provide telephone and/or on-site support to customers as needed.
• Performs all on-site service functions (installations, conversions, removals, service calls, etc.) on Ainsworth games and associated equipment within assigned territory.
• Reviews work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation or repair assignment.
• Performs preventative maintenance, installations, and upgrades on Ainsworth Class III products.
• Demonstrates excellent technical and troubleshooting skills to consistently achieve resolution and satisfaction.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Completes and submits timely and accurate service tickets to facilitate issue tracking and invoicing.
• Maintains a positive image of Ainsworth within the industry by providing exceptional service to both internal and external customers.
• Escalates issues that cannot be directly resolved to service management for prompt resolution.
• Ensures all tools and equipment used are kept in proper, safe, and working condition.
• Maintains current knowledge of all Ainsworth game platforms.

JOB REQUIREMENTS:

• High School Diploma or equivalent required.
• 1 or more years of electronics, repair, field, or related industry experience.
  

REQUIRED SKILLS & KNOWLEDGE:

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required.
• Must be able to lift and carry up to 50 lbs. on a regular basis for short distances.
• Knowledge of tools and experience using the tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
• Ability to follow policies, procedures, and safety guidelines.
• Basic knowledge of PC operation, and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).
• Must be able to adapt to various jurisdictions and interface with gaming and/or compliance agents.