Veterinary Receptionist

Veterinary Receptionist / Customer Service Representative

Aina Haina Veterinary Clinic | Honolulu, HI

Join Our ʻOhana Today!

At Aina Haina Veterinary Clinic, we believe exceptional veterinary care begins with exceptional client service. We are looking for a friendly, organized, and compassionate Veterinary Receptionist / Client Care Representative to become the welcoming face and voice of our hospital.

If you enjoy building relationships with people, love animals, thrive in a fast-paced environment, and take pride in keeping things organized, we'd love to meet you! Our reception team plays a vital role in creating a positive experience for every client and patient who walks through our doors.

Whether you're greeting clients, answering phones, scheduling appointments, or supporting our veterinary team behind the scenes, you'll be making a meaningful difference every day.

What You'll Do

As a Customer Service Representative/Veterinary Receptionist, you'll be responsible for providing outstanding customer service while ensuring the smooth operation of our front office.

Responsibilities include:

• Welcome clients and patients with warmth, professionalism, and aloha.
• Answer and manage a multi-line phone system while maintaining excellent phone etiquette.
• Schedule appointments efficiently and accurately using our veterinary practice management software.
• Respond promptly to client inquiries by phone, email, and in person.
• Process payments, invoices, estimates, and client transactions.
• Maintain accurate patient and client records.
• Educate clients on hospital services, preventative care, and appointment recommendations.
• Coordinate calendars and assist with daily scheduling needs.
• Support veterinarians and technicians with administrative tasks.
• Maintain an organized, clean, and welcoming reception area.
• Assist with inventory, filing, scanning documents, and general office support.
• Help create a positive, collaborative environment for both clients and coworkers.

We're Looking For Someone Who

• Loves working with people just as much as animals.
• Has outstanding communication and customer service skills.
• Stays calm and compassionate in fast-paced or emotional situations.
• Is organized, detail-oriented, and able to multitask effectively.
• Demonstrates professionalism, reliability, and integrity.
• Enjoys learning and working as part of a supportive team.
• Can handle confidential information with discretion.
• Is comfortable using computers and learning new software quickly.

Preferred Qualifications

• Previous veterinary, medical, dental, or healthcare reception experience preferred.
• Experience with veterinary practice management software is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• Strong typing and data entry skills.
• Bilingual applicants are encouraged to apply.
• Ability to work Saturdays is required.

Schedule

This is a full-time position with flexible scheduling. Part-time applicants may be considered on a case-by-case basis.

Hospital Hours

• Monday – Friday: 7:00 AM – 6:00 PM
• Saturday: 8:00 AM – 1:00 PM
• Sunday: Closed

Applicants must be available to work rotating Saturday shifts.

Compensation & Benefits

Compensation is competitive and based on experience.

Eligible team members may receive:

• Competitive hourly pay
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Paid Time Off (PTO) and paid holidays
• Employee Assistance Program (EAP)
• Employee discounts on veterinary services and products
• Continuing education opportunities
• Uniform allowance
• Career growth and advancement opportunities

Why Join Aina Haina Veterinary Clinic?

We're more than a veterinary hospital—we're an ʻohana. Our team is committed to providing exceptional medicine while fostering a positive, supportive workplace where everyone is respected, encouraged, and empowered to grow.

We celebrate teamwork, kindness, and continuous learning. You'll enjoy mentorship, regular lunch breaks, team celebrations, and the opportunity to make a genuine impact on the lives of pets and the families who love them.

If you're passionate about customer service, love working with animals, and are looking for a career—not just a job—we'd love to hear from you.

Visit www.ainahainavet.com to learn more about our hospital.

Aina Haina Veterinary Clinic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member feels welcomed, respected, and supported.

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Veterinary clinic: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Honolulu, HI 96821 (Required)

Work Location: In person

Salary : $16 - $25