What are the responsibilities and job description for the Member Engagement & Support Specialist position at AIME?
AIME Engagement & Support Specialist
The Association of Independent Mortgage Experts (AIME) is looking for a dynamic, intelligent, mission-focused person to join its Member Engagement & Support Team as an Engagement & Support Specialist. AIME’s mission is to protect, support, and grow the community of independent mortgage experts and the broker channel through intentional outreach, advocacy, and education. As part of our E&S Team you will help us maintain enduring, interactive, supportive relationships with our members through proactive engagement and responsive support to ensure satisfaction with AIME’s products, services, and benefits, and achieve the highest possible member retention rate.
Our E&S Specialists must maintain robust knowledge of the mortgage industry, AIME’s membership tiers and associated benefits, tools, and resources; provide timely responses to member concerns; actively monitor and moderate numerous social-media discussion groups; support development and execution of communication strategies to maintain member awareness of AIME’s advocacy efforts; and support development and execution of sales strategies. The position is hybrid/remote based on experience and will involve occasional travel, evening, weekend, and holiday discussion-moderation shifts.
Qualifications
- Minimum two years experience in the mortgage industry
- Familiarity with mortgage industry guidelines, acronyms, and other detailed data
- Two years general customer service experience (in any field)
- One year general sales experience
- One year of experience generating/compiling reports from SalesForce
- Experience moderating online discussion boards
Preferred Experience
- Underwriting experience
- Familiarity with administration/management of Stripe and Swoogo platforms
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Clarkston, MI 48346: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Clarkston, MI 48346
Salary : $40,000 - $55,000