What are the responsibilities and job description for the Towneplace Suites Cheyenne - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Our extended stay Cheyenne hotel provides just what travelers need to settle in when planning a business or leisure stay with a reimagined space that is fresh and functional, making them feel right at home. We offer free high-speed WiFi access, 24-hour business center, onsite fitness room, our In a Pinch®24/7 market and a breakfast area serving our healthy & free breakfast buffet. Our guest suites feature comfy furnishings, full kitchens, a HomeOffice™ with space to keep guests organized and relaxed, and HDTVs. Our hotel is located near Cheyenne Frontier Days, Cheyenne’s Frontier Park, F.E Warren Air Force Base, Botanical Gardens, the Wyoming State Capitol and Wyoming State Museum.
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Our extended stay Cheyenne hotel provides just what travelers need to settle in when planning a business or leisure stay with a reimagined space that is fresh and functional, making them feel right at home. We offer free high-speed WiFi access, 24-hour business center, onsite fitness room, our In a Pinch®24/7 market and a breakfast area serving our healthy & free breakfast buffet. Our guest suites feature comfy furnishings, full kitchens, a HomeOffice™ with space to keep guests organized and relaxed, and HDTVs. Our hotel is located near Cheyenne Frontier Days, Cheyenne’s Frontier Park, F.E Warren Air Force Base, Botanical Gardens, the Wyoming State Capitol and Wyoming State Museum.