What are the responsibilities and job description for the Suburban Extended Stay Wilmington - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
The Suburban Extended Stay® of Wilmington hotel near the University of North Carolina at Wilmington offers a simple, pleasant and affordable solution to longer-term housing needs. Conveniently located off Eastwood Road, our extended stay Wilmington hotel gives easy access to other local sites, activities and attractions, including the Wilmington International Airport, Wrightsville Beach Museum of History, Cape Fear Museum of History and Science, Fort Fisher State Historic Site and North Carolina Aquarium, Poplar Grove Plantation, World War II Battleship USS North Carolina. This hotel will meet your needs with hassle-free registration and a safe, clean place to stay at an affordable price. Amenities include, Free WiF, Seasonal outdoor pool, Guest laundry facilities, Picnic area with BBQ grills and tables. Our pet-friendly guest rooms feature standard amenities, along with kitchenettes that come with microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware and dishes.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Suburban Extended Stay® of Wilmington hotel near the University of North Carolina at Wilmington offers a simple, pleasant and affordable solution to longer-term housing needs. Conveniently located off Eastwood Road, our extended stay Wilmington hotel gives easy access to other local sites, activities and attractions, including the Wilmington International Airport, Wrightsville Beach Museum of History, Cape Fear Museum of History and Science, Fort Fisher State Historic Site and North Carolina Aquarium, Poplar Grove Plantation, World War II Battleship USS North Carolina. This hotel will meet your needs with hassle-free registration and a safe, clean place to stay at an affordable price. Amenities include, Free WiF, Seasonal outdoor pool, Guest laundry facilities, Picnic area with BBQ grills and tables. Our pet-friendly guest rooms feature standard amenities, along with kitchenettes that come with microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware and dishes.
