stayAPT Suites North Little Rock - Assistant General Manager OEM

Additional Operational & Property Support Responsibilities
Due to the operational needs of an extended-stay/apartment-style hotel environment, the Assistant General Manager is expected to actively assist with both guest service and general property upkeep.

This position is considered a hands-on leadership role and may require the Assistant General Manager to perform duties outside of traditional administrative or supervisory responsibilities as needed to support the hotel.
* Responsibilities may include, but are not limited to:
*Removing trash from guest and common areas and transporting trash to designated dumpsters or disposal areas.
* Regularly walking and inspecting the property, parking lot, entrances, sidewalks, stairwells, corridors, courtyard, and exterior areas for cleanliness and safety.
*Picking up litter, debris, cigarette butts, and other trash from the parking lot, landscaping, sidewalks, and exterior areas.
* Assisting with maintaining a clean and professional appearance throughout the property, including lobby, public areas, office areas, laundry areas, exterior grounds, and other common spaces.
*Performing minor maintenance and repair tasks such as tightening or replacing hardware, adjusting doors, replacing light bulbs, unclogging minor drains or toilets, replacing HVAC filters, troubleshooting televisions or appliances, assembling or repairing furniture, and addressing other basic maintenance concerns within the employee's ability and training.
*Identifying maintenance issues that require specialized repair and promptly reporting or coordinating those repairs with the General Manager, maintenance personnel, vendors, or contractors.
*Assisting with room inspections, preventative maintenance, out-of-order rooms, room readiness, and preparation of guest suites when operationally necessary.
*Providing Front Desk coverage and assistance as needed, including guest check-in/check-out, answering telephones, responding to guest questions or concerns, processing reservations, accepting payments, addressing guest requests, and assisting with after-hours guest situations.
*Supporting housekeeping, maintenance, and other hotel departments when additional assistance is necessary to maintain hotel operations and guest satisfaction.
*Responding appropriately to urgent property issues such as water leaks, lock or access problems, HVAC concerns, power interruptions, guest-room maintenance issues, or other operational emergencies.
On-Call Responsibility
*The Assistant General Manager will normally be assigned on-call responsibility two (2) nights per week and must be available to respond to after-hours guest or property-related issues during assigned on-call periods.
*Additional on-call nights or days may be required based on staffing levels, vacations, call-outs, emergencies, occupancy, operational needs, or other circumstances. The Assistant General Manager must maintain reliable communication and be reasonably available to respond to hotel needs while assigned on-call responsibilities.
*On-call responsibilities may include assisting guests with after-hours access issues, responding to emergency maintenance concerns, addressing disturbances, providing operational guidance to staff, contacting emergency services or vendors when appropriate, and reporting significant incidents to the General Manager.

The Assistant General Manager must understand that maintaining the cleanliness, safety, functionality, and overall appearance of the hotel is a shared management responsibility. Management team members are expected to assist wherever reasonably necessary to ensure the property remains clean, operational, safe, and guest-ready.

Join Our Team as an Assistant General Manager!

Are you ready to step into the spotlight? As our Assistant General Manager, you'll be the go-to hero making sure every guest leaves with a smile and our hotel runs like a well-oiled machine! When the General Manager is away, the stage is yoursoverseeing departments, boosting revenue, keeping costs in check, and helping your teammates shine. Were looking for someone who leads with confidence, solves problems like a pro, and communicates so well everyone feels heard. If you value top-notch standards and love bringing happiness to others, this is your chance to turn every day into an adventure. Join us and spark unforgettable moments for our guestslets make hospitality fun!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Captain of Collaboration: Supervise multiple departments and drive hotel profitability by skillfully managing teams and partnering with the General Manager to keep everything running smoothly.
• Master of Solutions: Proactively spot challenges and tackle them head-on to ensure every day at the hotel flows as efficiently as possible.
• Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team membersfrom managers to hourly employeesgrow through exciting development programs and ongoing training.
• Messenger Extraordinaire: Listen actively, understand concerns, and keep the lines of communication crystal clear with both colleagues and guests.
• Numbers Ninja: Confidently work with financial info and data, using your math superpowers to support our hotels operations.
• Tech Trailblazer: Make Windows Operating Systems your best friend for smooth management and insightful reporting.
• Organization Champion: Set the standard for professional appearance and grooming, making sure everyone looks sharp and meets company guidelines.
• Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy.

EDUCATION & EXPERIENCE

• At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 23 years, or a two-year degree with 34 years of related experience.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Application deadline for Colorado positions: Additional Operational & Property Support ResponsibilitiesDue to the operational needs of an extended-stay/apartment-style hotel environment, the Assistant General Manager is expected to actively assist with both guest service and general property upkeep. This position is considered a hands-on leadership role and may require the Assistant General Manager to perform duties outside of traditional administrative or supervisory responsibilities as needed to support the hotel. * Responsibilities may include, but are not limited to: *Removing trash from guest and common areas and transporting trash to designated dumpsters or disposal areas. * Regularly walking and inspecting the property, parking lot, entrances, sidewalks, stairwells, corridors, courtyard, and exterior areas for cleanliness and safety. *Picking up litter, debris, cigarette butts, and other trash from the parking lot, landscaping, sidewalks, and exterior areas. * Assisting with maintaining a clean and professional appearance throughout the property, including lobby, public areas, office areas, laundry areas, exterior grounds, and other common spaces. *Performing minor maintenance and repair tasks such as tightening or replacing hardware, adjusting doors, replacing light bulbs, unclogging minor drains or toilets, replacing HVAC filters, troubleshooting televisions or appliances, assembling or repairing furniture, and addressing other basic maintenance concerns within the employee's ability and training. *Identifying maintenance issues that require specialized repair and promptly reporting or coordinating those repairs with the General Manager, maintenance personnel, vendors, or contractors. *Assisting with room inspections, preventative maintenance, out-of-order rooms, room readiness, and preparation of guest suites when operationally necessary. *Providing Front Desk coverage and assistance as needed, including guest check-in/check-out, answering telephones, responding to guest questions or concerns, processing reservations, accepting payments, addressing guest requests, and assisting with after-hours guest situations. *Supporting housekeeping, maintenance, and other hotel departments when additional assistance is necessary to maintain hotel operations and guest satisfaction. *Responding appropriately to urgent property issues such as water leaks, lock or access problems, HVAC concerns, power interruptions, guest-room maintenance issues, or other operational emergencies.On-Call Responsibility *The Assistant General Manager will normally be assigned on-call responsibility two (2) nights per week and must be available to respond to after-hours guest or property-related issues during assigned on-call periods. *Additional on-call nights or days may be required based on staffing levels, vacations, call-outs, emergencies, occupancy, operational needs, or other circumstances. The Assistant General Manager must maintain reliable communication and be reasonably available to respond to hotel needs while assigned on-call responsibilities. *On-call responsibilities may include assisting guests with after-hours access issues, responding to emergency maintenance concerns, addressing disturbances, providing operational guidance to staff, contacting emergency services or vendors when appropriate, and reporting significant incidents to the General Manager.The Assistant General Manager must understand that maintaining the cleanliness, safety, functionality, and overall appearance of the hotel is a shared management responsibility. Management team members are expected to assist wherever reasonably necessary to ensure the property remains clean, operational, safe, and guest-ready.