What are the responsibilities and job description for the SpringHill Suites Chicago Schaumburg - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Top-rated among Schaumburg hotels and a 2-minute drive from the Convention Center, our SpringHill Suites Schaumburg hotel makes business travel simple. We’ve redesigned our suites with our guests in mind. With 25% more space than traditional hotel rooms, our suites are equipped with free WiFi, microwaves and mini-fridges. They even have separate living areas with pullout sofas. Situated in the Chicago suburbs, we’re 15 miles from ORD Airport with walking distance to companies such as United Health, Comcast, Global Knowledge, and the NEW Zurich Towers. Guests can utilize the complimentary weekday shuttle for an easy commute to nearby offices within a 5-mile radius. We make stops at Woodfield Mall and IKEA, located right next door! Before a busy day, we invite our guests to stop by our free hot breakfast buffet for scrambled eggs, pastries and more. We also have a 24-hr gym and indoor pool.
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Top-rated among Schaumburg hotels and a 2-minute drive from the Convention Center, our SpringHill Suites Schaumburg hotel makes business travel simple. We’ve redesigned our suites with our guests in mind. With 25% more space than traditional hotel rooms, our suites are equipped with free WiFi, microwaves and mini-fridges. They even have separate living areas with pullout sofas. Situated in the Chicago suburbs, we’re 15 miles from ORD Airport with walking distance to companies such as United Health, Comcast, Global Knowledge, and the NEW Zurich Towers. Guests can utilize the complimentary weekday shuttle for an easy commute to nearby offices within a 5-mile radius. We make stops at Woodfield Mall and IKEA, located right next door! Before a busy day, we invite our guests to stop by our free hot breakfast buffet for scrambled eggs, pastries and more. We also have a 24-hr gym and indoor pool.
Salary : $17 - $18