What are the responsibilities and job description for the Residence Inn Portland Downtown Riverplace - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Located along the South waterfront in Portland, this hotel is 10 miles from Portland Airport (PDX). It offers a gym, and an indoor swimming pool. Free WiFi is available. The Residence Inn Portland Downtown/RiverPlace offers nearby access to the Portland Streetcar and bus lines. The rooms at the Residence Inn Portland Downtown/RiverPlace have a fully-equipped kitchen with a refrigerator, a microwave and a dishwasher. They also include a seating area and flat-screen TV. The Residence Inn Portland serves a complimentary hot buffet breakfast daily. Guests can also enjoy free tea and coffee in the lobby, or visit the 24-hour Market which sells sandwiches, snacks and ice cream. Local restaurant dinner delivery is also available. The Residence Inn Portland by Marriott is conveniently located near downtown Portland entertainment district and the Oregon Convention Center. Guests can enjoy the nearby walking and cycling trail.
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located along the South waterfront in Portland, this hotel is 10 miles from Portland Airport (PDX). It offers a gym, and an indoor swimming pool. Free WiFi is available. The Residence Inn Portland Downtown/RiverPlace offers nearby access to the Portland Streetcar and bus lines. The rooms at the Residence Inn Portland Downtown/RiverPlace have a fully-equipped kitchen with a refrigerator, a microwave and a dishwasher. They also include a seating area and flat-screen TV. The Residence Inn Portland serves a complimentary hot buffet breakfast daily. Guests can also enjoy free tea and coffee in the lobby, or visit the 24-hour Market which sells sandwiches, snacks and ice cream. Local restaurant dinner delivery is also available. The Residence Inn Portland by Marriott is conveniently located near downtown Portland entertainment district and the Oregon Convention Center. Guests can enjoy the nearby walking and cycling trail.