What are the responsibilities and job description for the Residence Inn Baltimore White Marsh - Front Desk Agent PT position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Whether heading to Maryland to make some memories or get down to business, Residence Inn Baltimore White Marsh offers the perfect home away from home. Travelers can take advantage of our hotel's close proximity to I-95, providing the perfect gateway between Aberdeen and downtown Baltimore. IKEA, White Marsh Mall and Boordy Vineyards are also within easy reach. Following an exciting day of explorations, guests can return to relaxation in our spacious suites. With full kitchens, complimentary grocery shopping service, free Wi-Fi and ergonomic workspaces, guests will find everything they need to excel on their extended stay work or leisure getaway. In the morning, we invite our guests to fuel up on all of their favorites at our complimentary hot breakfast buffet, then return on select weekday evenings for free drinks and small bites during The Residence Inn Mix™.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Whether heading to Maryland to make some memories or get down to business, Residence Inn Baltimore White Marsh offers the perfect home away from home. Travelers can take advantage of our hotel's close proximity to I-95, providing the perfect gateway between Aberdeen and downtown Baltimore. IKEA, White Marsh Mall and Boordy Vineyards are also within easy reach. Following an exciting day of explorations, guests can return to relaxation in our spacious suites. With full kitchens, complimentary grocery shopping service, free Wi-Fi and ergonomic workspaces, guests will find everything they need to excel on their extended stay work or leisure getaway. In the morning, we invite our guests to fuel up on all of their favorites at our complimentary hot breakfast buffet, then return on select weekday evenings for free drinks and small bites during The Residence Inn Mix™.
Salary : $17
