What are the responsibilities and job description for the Residence Inn Austin Round Rock - Front Desk Supervisor position at Aimbridge Hospitality?
Join Our Team as a Front Desk Supervisor
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Residence Inn Austin Round Rock hotel stands out among extended-stay Round Rock hotels for excellent service and brand new amenities. Each of our pet-friendly, apartment-style suites offers 50% more space than an average hotel room and includes a full kitchen, flat-screen TV and separate living and sleeping areas. Guests can enjoy our free hot breakfast buffet with healthy options, the 24-hr Market located in the lobby and ask us about our free grocery shopping service to help stock their in-suite fridge. With over 700 sq. ft. of event space and proximity to Dell and Hospira, business travel is easy at our Round Rock hotel. Families will have a great time too in our outdoor pool, playing a game of basketball on SportCourt or grilling out on our BBQ patio. Whether on a long business trip or taking a family getaway, Residence Inn Austin Round Rock hotel is the perfect choice for a home away from home.
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities
- Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
- Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
- Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
- Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
- High School diploma or equivalent required; college coursework in a related field helpful.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Previous supervisory experience preferred.
- Must have a valid driver’s license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Residence Inn Austin Round Rock hotel stands out among extended-stay Round Rock hotels for excellent service and brand new amenities. Each of our pet-friendly, apartment-style suites offers 50% more space than an average hotel room and includes a full kitchen, flat-screen TV and separate living and sleeping areas. Guests can enjoy our free hot breakfast buffet with healthy options, the 24-hr Market located in the lobby and ask us about our free grocery shopping service to help stock their in-suite fridge. With over 700 sq. ft. of event space and proximity to Dell and Hospira, business travel is easy at our Round Rock hotel. Families will have a great time too in our outdoor pool, playing a game of basketball on SportCourt or grilling out on our BBQ patio. Whether on a long business trip or taking a family getaway, Residence Inn Austin Round Rock hotel is the perfect choice for a home away from home.