What are the responsibilities and job description for the Marriott Lancaster Hotel - Telephone Operator position at Aimbridge Hospitality?
Join Our Team as a Telephone Operator!
Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Located in the heart of downtown Lancaster, the Lancaster Marriott at Penn Square blends the historic character of the former Watt & Shand Department Store with the energy and amenities of a modern, full-service destination. The property features 416 guest rooms and is connected to the Lancaster County Convention Center, offering nearly 100,000 square feet of flexible meeting and event space in the center of Lancaster City. The property is also home to a collection of distinctive dining and hospitality experiences, including Plough, The Exchange rooftop bar, Two Kings, M Club and an on-site Starbucks location. Steps from Lancaster’s restaurants, shops, galleries, entertainment and cultural attractions, the Lancaster Marriott at Penn Square offers associates the opportunity to work in a dynamic hospitality environment serving leisure travelers, business guests, conventions, weddings and major events throughout the year. Our team brings together hospitality, culinary, events, sales, operations and guest service professionals who help create memorable experiences for guests while showcasing the best of Lancaster.
Application deadline for Colorado positions: 10/3/25
Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!
Key Skills/Responsibilities
- Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
- Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
- Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
- Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
- Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
- Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.
- High school diploma or equivalent required; experience in a hotel or related field preferred.
- Ability to convey information and ideas clearly.
- Strong multitasking skills and initiative.
- Effective problem-solving abilities and deadline management.
- Ability to assimilate and adjust complex information to meet specific needs.
- Proficient in basic arithmetic and financial data.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located in the heart of downtown Lancaster, the Lancaster Marriott at Penn Square blends the historic character of the former Watt & Shand Department Store with the energy and amenities of a modern, full-service destination. The property features 416 guest rooms and is connected to the Lancaster County Convention Center, offering nearly 100,000 square feet of flexible meeting and event space in the center of Lancaster City. The property is also home to a collection of distinctive dining and hospitality experiences, including Plough, The Exchange rooftop bar, Two Kings, M Club and an on-site Starbucks location. Steps from Lancaster’s restaurants, shops, galleries, entertainment and cultural attractions, the Lancaster Marriott at Penn Square offers associates the opportunity to work in a dynamic hospitality environment serving leisure travelers, business guests, conventions, weddings and major events throughout the year. Our team brings together hospitality, culinary, events, sales, operations and guest service professionals who help create memorable experiences for guests while showcasing the best of Lancaster.
Application deadline for Colorado positions: 10/3/25