What are the responsibilities and job description for the Marriott Kansas City Country Club Plaza - Front Desk Supervisor position at Aimbridge Hospitality?
Join Our Team as a Front Desk Supervisor
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Redesigned with our guests' needs in mind, Kansas City Marriott Country Club Plaza allows travelers to live in luxury while they're away from home. Providing easy access to many popular local attractions such as Uptown Theater, Sprint Center, Westport and the Kansas City Art Institute, our elegant hotel is a great home base for short business trips or long vacations. Located within walking distance to the Country Club Plaza with complimentary door-to-door shuttle service as well. Elevating travel expectations one day at a time, our chic rooms and suites feature large flat-panel TVs, complimentary Wi-Fi and spa-like bathrooms. After getting a good night's rest inspired by our luxury bedding, guests can wake up with a cup of signature Starbucks® coffee from Cafe Express, our on-site coffee house. When guests get hungry, they can enjoy a delectable meal from one of our two restaurants, then burn some calories at our fitness center. Whether visitors are in town for work or play, they'll love the time they spend in the Country Club Plaza area.
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities
- Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
- Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
- Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
- Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
- High School diploma or equivalent required; college coursework in a related field helpful.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Previous supervisory experience preferred.
- Must have a valid driver’s license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Redesigned with our guests' needs in mind, Kansas City Marriott Country Club Plaza allows travelers to live in luxury while they're away from home. Providing easy access to many popular local attractions such as Uptown Theater, Sprint Center, Westport and the Kansas City Art Institute, our elegant hotel is a great home base for short business trips or long vacations. Located within walking distance to the Country Club Plaza with complimentary door-to-door shuttle service as well. Elevating travel expectations one day at a time, our chic rooms and suites feature large flat-panel TVs, complimentary Wi-Fi and spa-like bathrooms. After getting a good night's rest inspired by our luxury bedding, guests can wake up with a cup of signature Starbucks® coffee from Cafe Express, our on-site coffee house. When guests get hungry, they can enjoy a delectable meal from one of our two restaurants, then burn some calories at our fitness center. Whether visitors are in town for work or play, they'll love the time they spend in the Country Club Plaza area.