What are the responsibilities and job description for the Homewood Suites Lawton - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Conveniently located off I-44, our hotel is within a short distance of the Central Mall, Great Plains Technology Center and the Wichita Mountains Wildlife Refuge. Guests can relax inside the beautifully decorated suites, fitted with the pleasures of home. Only 4 miles from the Fort Sill Army Base, we're the ideal option if they're visiting a service member or attending a base graduation. Whenever travelers stay, they're guaranteed a comfortable sleeping space, living area and fully equipped kitchen. Guests can work out in the fitness center, host a meeting in an event space, or enjoy a relaxing swim. The outdoor pool is open seasonally from Memorial Day weekend to Labor Day weekend, subject to change. With a complimentary hot full breakfast each day and our evening social offered Monday through Thursday, Homewood Suites by Hilton® Lawton, OK promises a home away from home.
Application deadline for Colorado positions: 8/3/25
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Conveniently located off I-44, our hotel is within a short distance of the Central Mall, Great Plains Technology Center and the Wichita Mountains Wildlife Refuge. Guests can relax inside the beautifully decorated suites, fitted with the pleasures of home. Only 4 miles from the Fort Sill Army Base, we're the ideal option if they're visiting a service member or attending a base graduation. Whenever travelers stay, they're guaranteed a comfortable sleeping space, living area and fully equipped kitchen. Guests can work out in the fitness center, host a meeting in an event space, or enjoy a relaxing swim. The outdoor pool is open seasonally from Memorial Day weekend to Labor Day weekend, subject to change. With a complimentary hot full breakfast each day and our evening social offered Monday through Thursday, Homewood Suites by Hilton® Lawton, OK promises a home away from home.
Application deadline for Colorado positions: 8/3/25