What are the responsibilities and job description for the Homewood Suites Akron Fairlawn - Front Desk Supervisor position at Aimbridge Hospitality?
Join Our Team as a Front Desk Supervisor
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Key Skills/Responsibilities
- Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
- Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
- Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
- Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
- High School diploma or equivalent required; college coursework in a related field helpful.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Previous supervisory experience preferred.
- Must have a valid driver’s license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Set just off I-77, our friendly hotel is located in Fairlawn on the northwest side of Akron, Ohio. An indoor pool, free WiFi access, and a fully equipped kitchen in all suites highlight this hotel in Akron. The Summit Mall is 1.9 mi away from the hotel. Suites include a flat-screen cable TV and coffee maker at Homewood Suites by Hilton Akron/Fairlawn. Kitchens include a dishwasher, stove top, and microwave. At the Akron Homewood Suites you will find a 24-hour mini-market, free newspapers, and a complimentary grocery delivery service. The property offers free parking. We have studio or one-bedroom suite equipped with modern furnishings and thoughtful amenities. Our suites offer complimentary internet access, flat-screen HDTVs and full kitchens, stocked with plates, cookware and silverware. Anyone can host a meeting or training event for up to 47 people at this extended-stay hotel in Akron, OH in our 1,624 sq. ft. boardroom, and print documents in the business center. We offer a complimentary hot full breakfast each morning and a complimentary evening social in our Lodge, Monday through Thursday