What are the responsibilities and job description for the Holiday Inn & Suites Nashville Downtown - Group Reservations Coordinator position at Aimbridge Hospitality?
The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Qualifications
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Our Downtown Nashville hotel is conveniently located just blocks off of Broadway, near I-40 in the vibrant SoBro neighborhood. We also offer free parking to our employees in our attached gated garage. At our hotel, we're committed to providing the best guest service around, and we're proud to be recognized as a Trip Advisor Travelers Choice hotel. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. Family meal is served in our cafeteria daily. We also celebrate our successes every month with team-building activities, employee of the month programs and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Qualifications
- High School graduate or G.E.D. equivalent.
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required.
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
- Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
- Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
- Process travel agent commissions.
- Act as liaison between group and central reservations.
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and/or location requests.
- Provide reservation and pick up reports upon request.
- Cross reference Group resumes with system information and ensure accuracy.
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference
- Services Coordinator (Via phone if not available to attend in person).
- Review no shows from previous night and make corrections as needed.
- Assist accounting in verifying and correcting group guest’s folios.
- Ensure all group functions and audits are completed in an accurate and timely fashion.
- Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
- Manager, and Conference Services Coordinator, and group meeting planner.
- Performs other duties as assigned by hotel/department leadership.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Our Downtown Nashville hotel is conveniently located just blocks off of Broadway, near I-40 in the vibrant SoBro neighborhood. We also offer free parking to our employees in our attached gated garage. At our hotel, we're committed to providing the best guest service around, and we're proud to be recognized as a Trip Advisor Travelers Choice hotel. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. Family meal is served in our cafeteria daily. We also celebrate our successes every month with team-building activities, employee of the month programs and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!