What are the responsibilities and job description for the Holiday Inn & Suites Nashville Downtown - Front Desk Assistant Manager OEM position at Aimbridge Hospitality?
Join Our Team as a Front Desk Assistant Manager!
At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side-by-side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team!
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Our Downtown Nashville hotel is conveniently located just blocks off of Broadway, near I-40 in the vibrant SoBro neighborhood. We also offer free parking to our employees in our attached gated garage. At our hotel, we're committed to providing the best guest service around, and we're proud to be recognized as a Trip Advisor Travelers Choice hotel. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. Family meal is served in our cafeteria daily. We also celebrate our successes every month with team-building activities, employee of the month programs and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side-by-side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team!
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
Key Skills/Responsibilities
- Service with a Smile: You’re the friendly face guests and team members count on. Whether it’s a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home.
- Lead the Way: You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive.
- Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That’s your specialty.
- Master of the Details: From managing room revenue to keeping your look sharp and systems running, you’ve got the financial smarts, organizational skills, and tech know-how to keep everything on point.
- 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
- 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
- Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Our Downtown Nashville hotel is conveniently located just blocks off of Broadway, near I-40 in the vibrant SoBro neighborhood. We also offer free parking to our employees in our attached gated garage. At our hotel, we're committed to providing the best guest service around, and we're proud to be recognized as a Trip Advisor Travelers Choice hotel. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. Family meal is served in our cafeteria daily. We also celebrate our successes every month with team-building activities, employee of the month programs and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!