What are the responsibilities and job description for the Holiday Inn Express Walnut Creek - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Conveniently located just off of I-680, the Holiday Inn Express® Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility. In Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services. While guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Conveniently located just off of I-680, the Holiday Inn Express® Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility. In Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services. While guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible!
Salary : $18