What are the responsibilities and job description for the Hilton Garden Inn Baltimore White Marsh - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Guests can relax at the recently renovated Hilton Garden Inn White Marsh hotel in Baltimore, Maryland, 15 minutes from Martin State Airport and 30 minutes from Baltimore/Washington International Airport. Downtown Baltimore attractions and Baltimore Inner Harbor are just 20 minutes away. This White Marsh hotel is close to great shopping and entertainment at THE AVENUE at White Marsh or White Marsh Mall, with IKEA and iFLY indoor skydiving also nearby. Our hotel in Baltimore is perfect for all travelers. We offer spacious guest rooms with home comforts like 40-inch flat screen TVs, hospitality centers and complimentary WiFi. Choose a suite for extra space, with sitting area and sofa bed. Our White Marsh hotel with 6,000 sq. ft. of meeting space for up to 400 people. Guests can enjoy daily cooked-to-order breakfast or a delicious dinner in the Great American Grill® restaurant. Our 24-hour Pavilion Pantry® stocks snacks and ready-made meals. We also offer a heated indoor pool and whirlpool and a 24-hour fitness center.
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Guests can relax at the recently renovated Hilton Garden Inn White Marsh hotel in Baltimore, Maryland, 15 minutes from Martin State Airport and 30 minutes from Baltimore/Washington International Airport. Downtown Baltimore attractions and Baltimore Inner Harbor are just 20 minutes away. This White Marsh hotel is close to great shopping and entertainment at THE AVENUE at White Marsh or White Marsh Mall, with IKEA and iFLY indoor skydiving also nearby. Our hotel in Baltimore is perfect for all travelers. We offer spacious guest rooms with home comforts like 40-inch flat screen TVs, hospitality centers and complimentary WiFi. Choose a suite for extra space, with sitting area and sofa bed. Our White Marsh hotel with 6,000 sq. ft. of meeting space for up to 400 people. Guests can enjoy daily cooked-to-order breakfast or a delicious dinner in the Great American Grill® restaurant. Our 24-hour Pavilion Pantry® stocks snacks and ready-made meals. We also offer a heated indoor pool and whirlpool and a 24-hour fitness center.
Salary : $17