What are the responsibilities and job description for the Henderson Beach Resort - Telephone Operator position at Aimbridge Hospitality?
Join Our Team as a Telephone Operator!
Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
The Henderson offers a refined, coastal workplace where modern luxury meets classic resort charm. Located along Florida’s Emerald Coast, the property provides team members with a dynamic environment surrounded by the natural beauty of Destin and the Gulf of Mexico. Staff support a wide range of guest experiences, from poolside relaxation to outdoor recreation, cultural activities, and local entertainment. It’s an engaging setting for hospitality professionals who enjoy working in a scenic, resort‑style atmosphere.
Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!
Key Skills/Responsibilities
- Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
- Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
- Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
- Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
- Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
- Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.
- High school diploma or equivalent required; experience in a hotel or related field preferred.
- Ability to convey information and ideas clearly.
- Strong multitasking skills and initiative.
- Effective problem-solving abilities and deadline management.
- Ability to assimilate and adjust complex information to meet specific needs.
- Proficient in basic arithmetic and financial data.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Henderson offers a refined, coastal workplace where modern luxury meets classic resort charm. Located along Florida’s Emerald Coast, the property provides team members with a dynamic environment surrounded by the natural beauty of Destin and the Gulf of Mexico. Staff support a wide range of guest experiences, from poolside relaxation to outdoor recreation, cultural activities, and local entertainment. It’s an engaging setting for hospitality professionals who enjoy working in a scenic, resort‑style atmosphere.