What are the responsibilities and job description for the Hampton Inn Asheboro - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
At our hotel in Asheboro, NC, guests will be within minutes of the North Carolina Zoo. They can visit the Richard Petty Museum featuring sports race cars, awards and other memorabilia from ‘the King of NASCAR.’ Explore Seagrove, the largest collection of potters in North Carolina, with hand-thrown pots, vases and clay sculptures. Event facilities and free business services make our hotel in Asheboro, NC a great place for any type of meeting, reunion, or getaway. Whether guests are here with family or on business, we want to help them start their day off right with our free hot breakfast, featuring our signature waffles and oatmeal. Guests will always get a clean and fresh Hampton bed®, free internet access and friendly, helpful service for one great rate.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
At our hotel in Asheboro, NC, guests will be within minutes of the North Carolina Zoo. They can visit the Richard Petty Museum featuring sports race cars, awards and other memorabilia from ‘the King of NASCAR.’ Explore Seagrove, the largest collection of potters in North Carolina, with hand-thrown pots, vases and clay sculptures. Event facilities and free business services make our hotel in Asheboro, NC a great place for any type of meeting, reunion, or getaway. Whether guests are here with family or on business, we want to help them start their day off right with our free hot breakfast, featuring our signature waffles and oatmeal. Guests will always get a clean and fresh Hampton bed®, free internet access and friendly, helpful service for one great rate.