What are the responsibilities and job description for the Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Suburban Pittsburgh Hotel with convenient access downtown. Travel with confidence at The Fairfield Inn and Suites Pittsburgh Neville Island. Recharge along the Pittsburgh waterfront in our rooms and suites with signature Marriott bedding, ergonomic workspaces, mini-fridges, microwaves, and free Wi-Fi. Start your mornings with our complimentary hot breakfast and make a splash in our indoor pool. Put your best foot forward with our on-site laundry facilities. You will find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Need rooms for groups? Ask about our discounted room rates when booking room blocks. Our location places you near top attractions in Pittsburgh including Cranberry Township, Downtown, PNC Park, Acrisure Stadium, Carnegie Museum of Art, Robert Morris University, and more. Whatever brings you to the city enjoy your stay at The Fairfield Inn and Suites Pittsburgh Neville Island.. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Suburban Pittsburgh Hotel with convenient access downtown. Travel with confidence at The Fairfield Inn and Suites Pittsburgh Neville Island. Recharge along the Pittsburgh waterfront in our rooms and suites with signature Marriott bedding, ergonomic workspaces, mini-fridges, microwaves, and free Wi-Fi. Start your mornings with our complimentary hot breakfast and make a splash in our indoor pool. Put your best foot forward with our on-site laundry facilities. You will find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Need rooms for groups? Ask about our discounted room rates when booking room blocks. Our location places you near top attractions in Pittsburgh including Cranberry Township, Downtown, PNC Park, Acrisure Stadium, Carnegie Museum of Art, Robert Morris University, and more. Whatever brings you to the city enjoy your stay at The Fairfield Inn and Suites Pittsburgh Neville Island.. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Salary : $15