What are the responsibilities and job description for the Courtyard Wall Township - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Located at 'The Crossroads of the Jersey Shore,' Courtyard Wall at Monmouth Shores Corporate Park provides easy access to Jersey Shore Premium Outlets®, Six Flags® Great Adventure and Jersey Shore Arena. The perfect spot to explore The Garden State from, our stylish hotel boasts spacious rooms and suites that make it easy to kick back and relax. Guests can take care of any lingering work obligations they might have using our complimentary high-speed Wi-Fi and ergonomic workstations. Guests can also opt for a moment of relaxation by browsing the premium cable and movie options on our flat-panel Smart TVs. When it's time to eat, we invite our guests to stop by The Bistro for American cuisine, then return in the evening to sip on a delicious cocktail. We also offer a fitness center and indoor pool.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located at 'The Crossroads of the Jersey Shore,' Courtyard Wall at Monmouth Shores Corporate Park provides easy access to Jersey Shore Premium Outlets®, Six Flags® Great Adventure and Jersey Shore Arena. The perfect spot to explore The Garden State from, our stylish hotel boasts spacious rooms and suites that make it easy to kick back and relax. Guests can take care of any lingering work obligations they might have using our complimentary high-speed Wi-Fi and ergonomic workstations. Guests can also opt for a moment of relaxation by browsing the premium cable and movie options on our flat-panel Smart TVs. When it's time to eat, we invite our guests to stop by The Bistro for American cuisine, then return in the evening to sip on a delicious cocktail. We also offer a fitness center and indoor pool.
Salary : $16
