What are the responsibilities and job description for the Courtyard LA Pasadena Monrovia - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
A blend of comfort and convenience await at Courtyard Los Angeles Pasadena/Monrovia. Located in downtown Monrovia, our hotel provides easy access to various attractions and business offices. After a day of traveling and unique experiences, our rooms and suites invite guests to get comfortable and relax. The comforts of home are available in our accommodations including free high-speed Wi-Fi, 42-inch LCD TVs and mini-refrigerators. When our guests are hungry, they can enjoy room service from The Bistro. Starbucks® coffee, evening drinks and filling meals can be enjoyed at our on-site restaurant. With a scenic outdoor pool and a well-managed fitness center, our hotel helps travelers work out and work on your tan while in Monrovia. Whether in town to meet with clients or explore Sothern California, Courtyard Los Angeles Pasadena/Monrovia makes every stay seamless.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
A blend of comfort and convenience await at Courtyard Los Angeles Pasadena/Monrovia. Located in downtown Monrovia, our hotel provides easy access to various attractions and business offices. After a day of traveling and unique experiences, our rooms and suites invite guests to get comfortable and relax. The comforts of home are available in our accommodations including free high-speed Wi-Fi, 42-inch LCD TVs and mini-refrigerators. When our guests are hungry, they can enjoy room service from The Bistro. Starbucks® coffee, evening drinks and filling meals can be enjoyed at our on-site restaurant. With a scenic outdoor pool and a well-managed fitness center, our hotel helps travelers work out and work on your tan while in Monrovia. Whether in town to meet with clients or explore Sothern California, Courtyard Los Angeles Pasadena/Monrovia makes every stay seamless.
Salary : $16 - $17
