Client Advocate

Aim Women’s Center | Steubenville, OH
Job Type: Full-time (open to strong part-time candidates)
Work Location: In-person (Steubenville, OH)

About Aim Women’s Center

Aim Women’s Center was founded in 1987 as a phone helpline for women facing unexpected or unwanted pregnancies. Today, we have grown into a comprehensive pregnancy, parenting, and family support organization providing free limited obstetrical ultrasounds, lab-quality pregnancy testing, material assistance (including diapers and formula), and ongoing support during pregnancy and into early parenthood. Our care team includes a registered diagnostic medical sonographer and labor and delivery nurses, and we collaborate with doulas and licensed counselors to provide coordinated, high-quality, coordinated care; Aim also operates the Mother of Mercy (MOM) Home, a maternity home offering stability and support for pregnant women facing housing insecurity.

Our team is rooted in the Christian faith and informed by Catholic teaching. We serve all clients, without regard to background. Our goal is to address the real-world barriers that can pressure women toward abortion—housing instability, food insecurity, domestic violence, coercion, and isolation—so women have practical support and real alternatives.

Why Steubenville (Relocation Welcome)

Steubenville is a uniquely mission-rich place to build both a career and a life. It’s home to Franciscan University of Steubenville, the College of St. Joseph the Worker, New Polity, Steubenville Catholic Central High School, and an active Strong Towns chapter—along with a vibrant Catholic community and meaningful momentum in the region. Candidates open to relocating and putting down roots are encouraged to apply. More information about Steubenville, Ohio: https://crisismagazine.com/opinion/10-of-the-best-cities-in-america-to-raise-a-catholic-family

Position Summary

The Client Advocate provides trauma-informed, client-centered support to women and families during pregnancy and into early parenthood. This role functions as a front-line advocate and case management partner—assessing needs, building individualized support plans, coordinating referrals, and supporting follow-through across medical, material, housing, safety, and social service needs. The Client Advocate also supports the client visit flow (including options counseling), documentation, and ongoing follow-up.

Key Responsibilities

Client Support & Case Management

• Conduct intakes and needs assessments; identify immediate needs and longer-term support goals
• Provide client-centered support, education, and advocacy during appointments and follow-up contacts
• Provide options counseling for women experiencing unplanned or unwanted pregnancies, helping clients think through their options and next steps in a nonjudgmental, client-centered manner (including discussion of abortion, parenting, and adoption, as applicable)
• Develop and monitor individualized action plans; support clients in navigating barriers and accessing services
• Coordinate referrals and warm handoffs to community resources (housing, benefits, healthcare, counseling, domestic violence services, parenting supports, employment, legal resources, etc.)
• Track referrals and outcomes; document progress and next steps in the client system

Care Coordination & Follow-Up

• Maintain consistent follow-up with clients via phone/text/email according to internal protocols
• Coordinate with internal team members (nurses, sonographer, counselor partners, doulas, material assistance team) to ensure continuity of care
• Support clients after key milestones (positive test, ultrasound appointment, birth, postpartum) and ensure appropriate handoffs for ongoing services

Documentation & Compliance

• Complete accurate and timely documentation in the client record system
• Maintain confidentiality and adhere to applicable privacy and documentation standards
• Support program reporting by tracking service utilization and outcomes as assigned

Program Support

• Support group programming and client education offerings as needed (classes, support groups, parenting education)
• Participate in team meetings, training, and continuous improvement initiatives
• Occasional evening/weekend availability for programming or events (as needed)

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, or related field preferred (equivalent experience considered)
• 5 years experience in social work, case management, client advocacy, behavioral health, or a related client-facing support role preferred
• Strong skills in needs assessment, resource navigation, and client follow-through
• Excellent interpersonal and de-escalation skills; ability to work with clients in crisis
• Strong written communication and documentation skills
• Ability to maintain confidentiality and professional boundaries
• Alignment with Aim Women’s Center mission and values
• Experience with trauma-informed care and/or domestic violence resource navigation
• Ability to operate independently with minimal direction/supervision
• Strong time management skills and the able to prioritize competing needs
• Alignment with Aim Women’s Center mission and values. (See more at www.supportaim.org).

Compensation & Benefits

• Competitive pay, commensurate with experience
• Paid Time Off (PTO) paid federal holidays
• Parental leave
• Healthcare benefits
• 401(k)

How to Apply

Submit a resume and brief cover letter. Applications will be reviewed immediately. To learn more visit www.aimwomenscenter.com, www.ohiomomhome.org, and www.supportaim.org.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health savings account
• Paid time off
• Parental leave

Application Question(s):

• How many years of experience do you have in social work, case management, client advocacy, or pregnancy centers?
• Briefly describe your experience conducting intakes and needs assessments.
• Do you have experience with trauma-informed care and working with clients in crisis? Please describe.
• Briefly describe a time you helped a client overcome barriers to access services (housing, benefits, healthcare, safety planning, etc.).
• Have you had experience helping a client or individual navigate an unplanned or unwanted pregnancy or other difficult situation? Please describe.

Work Location: In person

Salary : $50,000 - $60,000