What are the responsibilities and job description for the Hotel Front Desk Attendant position at Aileron Management LLC?
The Residence Inn Charleston North/Ashley Phosphate is looking for a Front Desk Attendant to provide exceptional customer service to our guests.
The Job
A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.
Job Duties Include:
- Greet and interact with guests in a warm, friendly and professional manner.
- Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
What would make me successful in this role?
- Passion for hospitality
- Motivated to enhance the guest experience
- Ability to work with a team
- Ability to work in a fast-paced environment
- Attention to detail
- Availability to work a flexible schedule: weekends, and holidays
Benefits
- Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
- Company-Paid Life and AD&D Insurance and Long-term Disability
- Flexible Spending/Dependent Care Account
- Short-term Disability & Accident plans
- Employee Assistance Program
- 401(k) Retirement Plan with company match
- Paid Vacation - up to 10 days per year
- Paid Sick time - up to 5 days per year
- 7 paid Holidays per year
- Referral Program - Earn $500 for referring someone
- Employee Recognition Program - earn gift cards
- Employee discounts
- On-Demand Pay - Access to earned wages before you get your regular paycheck
- Marriott Brand Hotel Discounts
About Us
The Residence Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!
Our hotel is just outside of the historic district and offers convenience to Joint Base Charleston, North Charleston Coliseum, Northwoods Mall and Goose Creek.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Requirements:Required Skills & Experience
- Must be at least 18 years old
- Attention to detail
- Hotel experience preferred
- Customer service experience preferred
- Ability to work weekends and holidays
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.