What are the responsibilities and job description for the Remote Member Solutions Specialist position at AIL?
AO Globe Life has proudly served veterans, labor union members, credit union members, and their families for more than 70 years. Our mission is rooted in service, integrity, and long-term impact—helping families protect what matters most through reliable supplemental benefit solutions.
We are expanding our remote workforce and seeking service-oriented professionals who want flexibility, professional growth, and the opportunity to make a meaningful difference in a fully remote environment.
What You’ll Gain
100% remote work environment from anywhere in the United States
Flexible scheduling that supports work-life balance
Pre-qualified client consultations provided — no cold outreach required
Comprehensive training and licensing support
Weekly direct deposit
Monthly and quarterly performance bonuses
Union representation through OPEIU Local 277
Leadership development and advancement opportunities
Recognition programs and performance-based incentives
A stable organization with a 70 year legacy of service
What You’ll Do
Connect with individuals who have requested information about benefit programs
Understand each client’s needs and provide personalized guidance
Explain life and supplemental benefit options in a clear, professional manner
Support clients through the enrollment process and provide follow-up communication
Assist existing clients with policy updates, reviews, and general support
Maintain accurate digital records and ensure compliance standards
Participate in training, mentorship, and team development sessions
Who Thrives in This Role
Strong communicators who enjoy helping others
Self-motivated professionals comfortable working independently
Organized individuals who can manage schedules and digital systems effectively
Candidates confident using Zoom and other virtual platforms
Customer service or client-facing experience is helpful but not required
Individuals open to coaching, mentorship, and continuous improvement
Requirements
Authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with webcam
Must be physically located within the United States
Eligible to obtain a Life Insurance License (licensing support provided)
About AO Globe Life
AO Globe Life partners with unions, credit unions, and veteran organizations nationwide to provide supplemental benefits that help protect working families. Our organization is built on trust, long-term relationships, and a commitment to service—both to our clients and our team members.
Apply today to build a flexible, purpose-driven career with long-term growth potential.
Salary : $95,000 - $110,000