What are the responsibilities and job description for the Remote Customer Service Team Manager position at AIL?
AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment.
This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers.
In this role, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while also supporting team performance and development.
What You’ll Do
Connect with individuals who have expressed interest in benefit programs
Schedule and conduct virtual consultations via Zoom
Guide clients through benefit options and support enrollment
Maintain accurate digital records and follow-ups
Recruit, mentor, and support team members
Set performance expectations and track progress
Lead team meetings, coaching sessions, and development calls
Promote a culture of accountability and growth
What We Offer
100% remote work environment
Flexible scheduling
Warm leads provided — no cold calling or prospecting
Weekly pay via direct deposit
Training and leadership development support
Performance bonuses and advancement opportunities
Collaborative, growth-focused team culture
Ideal Candidate
Experience in leadership, management, or client-facing roles
Strong communication and organizational skills
Comfortable working remotely and using digital tools
Motivated to lead, develop others, and drive results
Requirements
Authorized to work in the United States
Reliable internet connection
Windows-based computer with webcam
About AO Globe Life
For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth.
Apply Today
If you're ready to grow your leadership career in a flexible, remote environment, apply today to learn more.
Salary : $95,000 - $115,000