What are the responsibilities and job description for the Remote Client Benefits Specialist position at AIL?
AO Globe Life is expanding its remote workforce and seeking motivated professionals who want to build meaningful careers helping individuals and families understand important supplemental benefit programs.
This fully remote opportunity offers structured training, ongoing mentorship, and a supportive team environment designed for long-term growth.
In this role, you will connect with individuals who have requested information about available benefit programs. Your responsibility is to follow up, review eligibility, and guide clients through their options with clarity and professionalism.
What You’ll Gain
100% remote work environment from anywhere in the United States
Flexible scheduling that supports work–life balance
Clients have requested information — no cold outreach required
Comprehensive training and licensing support
Monthly and quarterly performance bonuses
Union representation through OPEIU Local 277
Medical reimbursement program for qualifying expenses
Equity opportunities for qualifying team members
Leadership development and advancement opportunities
Collaborative, service-driven team culture
What You’ll Be Doing
Meet with clients virtually using Zoom
Connect with individuals who have requested information about benefit programs
Review eligibility and help determine qualification based on program guidelines
Walk individuals and families through available options
Answer questions and guide clients through next steps
Support clients through onboarding and ongoing communication
Maintain accurate digital records and follow-up
Who Thrives in This Role
Strong communicators who enjoy helping others
Organized professionals comfortable working independently
Individuals confident using video conferencing and digital tools
Candidates motivated by personal growth and professional development
Customer service or client-facing experience is helpful but not required
No prior industry experience is required—training is provided.
Requirements
Authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with webcam
Must be physically located within the United States
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families nationwide.
With a remote-first workforce and a culture built on mentorship, service, and professional development, AO Globe Life continues to create meaningful career opportunities for professionals who want to make a real impact.
Salary : $95,000 - $115,000