What are the responsibilities and job description for the Account Manager position at Aikido Security?
🌍 We’re making security suck less for developers.
Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We’re taking on legacy security tools that teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank, a long runway ahead, and unicorn status. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
Aikido Security Corp. seeks an Account Manager to manage and expand relationships with existing clients while maximizing customer satisfaction and account growth.
Responsibilities
Execute growth initiatives to expand customer usage and value realization of technology-based products or services such as SaaS, cybersecurity, or cloud-based platforms
Identify and pursue opportunities to upsell additional features and services to existing customers
Maintain and manage customer records within the company’s customer relationship management (CRM) system to track interactions and performance metrics
Collaborate with internal teams across sales, customer success, and product to communicate customer feedback and support continuous product improvement
Lead, mentor, or train junior account managers or customer-success associates to ensure consistent client-service standards
Additional Information
Position requires occasional international travel to Belgium and Canada (approximately 2–4 times per year, up to one week per trip) to meet with clients and support business development and customer relationship activities
Bachelor’s degree in Business Administration, Marketing, Management, or a related field
At least four (4) years of experience in account management or other client-facing roles within a technology company or startup environment
Special Skills or Additional Requirements
Experience supporting or selling technology-based products or services such as SaaS, cybersecurity, or cloud-based platforms
At least two (2) years of experience hiring, building, supervising, or training a team
At least three (3) years of experience using customer relationship management (CRM) systems to manage client accounts and track interactions
At least three (3) years of experience implementing client retention strategies, identifying upselling opportunities, and supporting account growth in the technology sector