What are the responsibilities and job description for the Customer Service Representative position at Aiello Home Services?
Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.
What You’ll Do:
- Field inbound phone calls (40-80 daily)
- Handle customer follow-ups and outbound calls to fill scheduling gaps
- Promote maintenance plans and high-efficiency products
- Provide excellent customer service in a fast-paced environment
What You Bring:
- Strong multitasking skills and ability to type 50 words per minute
- Exceptional phone communication and teamwork skills
- Proficiency in Microsoft Office and ability to navigate multiple systems
Why Join Aiello?
- Competitive pay: starting at $18 per hour bonus opportunities
- Medical, dental, and vision insurance (77% covered by Aiello)
- Generous paid time off and 401(k) plan
- Paid training and career growth opportunities
Location: Windsor Locks, CT – Onsite
Apply today and join a team that values your skills and career growth!
Aiello Home Services is an Equal Opportunity Employer. AA/EOE.
Salary : $18