Customer Service Assistant

We are seeking a friendly, organized, and dependable Customer Service Assistant to join our team. This position is responsible for processing customer orders, entering orders accurately into our system, sending order confirmations, and maintaining clear and professional communication with customers throughout the order process.

The ideal candidate has at least 3 years of in-office work experience, strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office is required.

Key Responsibilities

• Enter and process customer purchase orders accurately and in a timely manner.
• Review purchase orders for accuracy, including product details, quantities, pricing, and shipping information.
• Prepare and send order acknowledgments and confirmations to customers.
• Communicate with customers regarding order status, shipping schedules, delays, and other order-related inquiries.
• Respond to customer inquiries by phone and email in a professional and timely manner.
• Coordinate with internal departments, including Sales, Purchasing, Accounting, and Warehouse/Logistics, to ensure orders are processed and shipped efficiently.
• Monitor open orders and follow up on outstanding issues to help ensure timely delivery.
• Maintain accurate customer and order records in the company system.
• Assist with general customer service and administrative duties as needed.

Qualifications

• Minimum of 3 years of in-office work experience is required.
• Previous experience in customer service, order entry, order processing, or administrative support is strongly preferred.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word, is required.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy when entering and reviewing data.
• Strong organizational and time-management skills, with the ability to prioritize and multitask.
• Ability to work independently and collaborate effectively with other departments.
• Professional, customer-focused attitude with strong problem-solving skills.
• Ability to work in a fast-paced office environment and manage changing priorities.
• High school diploma or equivalent required; associate degree preferred.

Schedule

• Full-time
• Monday–Friday
• 8:30 AM–5:00 PM
• Day shift

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $23 - $28