What are the responsibilities and job description for the Front desk receptionist position at AICA Orthopedics, P.C.?
Position Description :
This requires exhibiting great customer service skills, a friendly and approachable demeanor, and a professional attitude, as the Front Desk Receptionist is the first point of
contact upon a patient's arrival, and often the last to see the patient before they depart. This is an onsite clinical support position, with occasional travel between clinic locations as necessary, and no remote work option.
Position Duties :
Welcomes the patients by greeting them over the phone or in person
Manages email and voicemail messages
Schedules transportation for patients
Inputs patient data in EMR and other clinical systems
Manages patient scheduling; communicates with patients in the waiting area of any delays or Provider schedule changes that would affect their appointment time
Assists in gathering Net Promoter Score participation from the patients
General receptionist and clerical duties
Position Expectations :
To perform the position successfully, an individual is expected to :
Provides Superior Customer Service
Leads by example
Is Team-Oriented
Displays a positive attitude and conducts themselves in a professional manner
Organized and with a strong ability to multi-task
Efficiently communicates verbally and in writing
Cross trains across numerous clinic support duties
Adheres to all company policies and procedures
Ensures HIPAA compliance
Ensures accuracy of data entry
Position Requirements :
High school graduate or equivalent
Computer Literate
Required : 1-2 years of medical front desk experience
Preferred : Experience working on medical EMR system
Position Miscellaneous :
Hourly (Non-Exempt)
Must be able to travel to other AICA clinics as needed within a specific zone
Must be able to work flexible hours as needed Must have reliable transportation.
Physical Demands : Frequent sitting, standing, and walking; manipulation of documents; typing on the keyboard; limited lifting from floor to overhead of less than 10 pounds; some stooping and bending.
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Last updated : 2024-07-01
