What are the responsibilities and job description for the Membership Coordinator position at AIAA?
Supporting the Aerospace Community Through Exceptional Member Engagement
AIAA is seeking a Membership Coordinator to support and strengthen the member experience through customer service across our global community.
This is an exciting opportunity for a customer-focused and detail-oriented professional who enjoys building relationships, improving processes, and helping members stay connected to the aerospace industry. Reporting to the Director, Membership, this role plays an important part in delivering a positive member experience through responsive service, accurate reporting, and effective membership engagement initiatives.
What You'll Do
- Provide exceptional customer service by responding to member inquiries via phone, email, and mail
- Process membership joins, renewals, upgrades, and status changes accurately and efficiently
- Coordinate member anniversary and recognition programs
- Generate and track monthly membership Key Indicators and identify membership trends
- Coordinate monthly membership renewal process, including invoice generation and mail house coordination
- Maintain and update member records, including merging duplicate records and processing membership transitions
- Assist with onboarding outreach for Young Professional members and follow-up communications with lapsed members
- Help improve member resources by updating FAQs and developing standard operating procedures (SOPs)
- Provide feedback on the member experience across AIAA platforms, events, and digital tools
- Support membership recruitment and retention campaigns in collaboration with internal teams
- Contribute to a collaborative team environment and assist with additional projects as needed
What You Bring
- Bachelor's degree or equivalent combination of education and experience
- At least 1-2 years of relevant professional work experience, association experience preferred but not necessary
- Excellent written and verbal communication skills
- Strong customer service and interpersonal abilities
- Exceptional attention to detail and accuracy in data entry and record management
- Ability to manage multiple priorities and work independently with minimal direction
- Strong collaboration and teamwork skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Association Management Systems (AMS) preferred
- Familiarity with community software platforms
- Flexibility to support high-volume work periods and occasional travel as needed
Why Join AIAA:
- Comprehensive healthcare coverage (medical (PPO and HSA plans), dental, and vision)
- Generous paid time off, including vacation, sick leave, holidays, parental leave, and bereavement
- 403(b) retirement plan with up to 5% company match
- Short-term & long-term disability coverage
- Education benefits and professional development opportunities
- A hybrid work environment (two in-office days per week, three remote)
Ready to Help Shape the Member Experience?
Join AIAA and help support a thriving global aerospace community by delivering meaningful member engagement and operational excellence.
About AIAA
The American Institute of Aeronautics and Astronautics (AIAA) is the world's largest aerospace technical society, uniting nearly 30,000 members and 100 corporate members across 91 countries. AIAA drives innovation and collaboration in aviation, space, and defense by fostering connections between industry, academia, and government. To learn more, visit www.aiaa.org.
AIAA is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and ensure equal consideration regardless of race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.
Pre-employment screening, including background checks and credential verification, may be required.
Salary : $55,000 - $65,000