Digital Experience Designer

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. WE ARE LOOKING FOR ..... • To improve customer satisfaction and loyalty through the utility, ease of use, and pleasure provided in the interaction with a product • To set a certain UX standard within the company and ensure all company’s platforms can met the standard before release • To solve user problems by emphatically leveraging their needs and implementing the human-centric design approach • To envision the end-to-end user experience in any process and platforms Company’s UX evangelist (70%) Set a user experience standards as a guideline for all applications or process development within AIA Support related stakeholders as an SME for any user experience related cases to ensure the UX standards are met Develop and iterate user flows to constantly improving the way users are interacting with the business Produce lofi and/or the wireframe prototype of the user flows to acquire approval/acceptance from product owner/user Working closely with UI Designer to produce the UI design based on the agreed user flow and/or wireframe by creating the design brief Support Group HCD alongside UI Designer to develop and/or iterate the design system, as well as on the UX research process UX journey watchperson (15%) Collaborate with related parties (e.g., system analysts, developers, product owners) to propose new/changes in the user flows/process and ensure that it’s feasible to develop Performing the UAT of any platforms to assure the UX is acceptable to release/deploy UX Investigator (10%) Collaborate with the Customer Insight and Customer Research team to carry out the usability and user testing Monitor user feedback and analyze data from analytical tool and testing report to improve user satisfaction over time UX trend spotter (5%) Identify developing trends in UX tools or journey and analyze if the trend is applicable to implement in the AIA’s environment Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA