What are the responsibilities and job description for the Host/ess position at Ai Fiori?
About Ai Fiori
Highly-acclaimed Ai Fiori, from famed hospitality firm Altamarea Group and located at the Langham New York Hotel, is looking for energetic, passionate, and professional hosts and hostesses to join the team. Ai Fiori showcases modern interpretations of cuisine from the French and Italian Riviera and offers employees the opportunity to work with quality Italian cuisine & wine/spirits, a respectful, safe, professional work environment, and a management team uniquely invested in the growth and success of all team members.
Host / Hostess Responsibilities include:
- Greet upon arrival and interact with guests in a professional, warm and courteous manner and develop guest relationships
- Navigate reservations platform and client database proficiently
- Exhibit knowledge of Ai Fiori’s menus, culinary style and concept, reservations policies, operating hours, and other facts about the restaurants and be able to address common guest inquiries
- Handle various guest interactions, including but not limited to reservations, confirmation calls, guest reservation requests, and pick-up/delivery requests
- Maintain clean dining room and restaurant and adhere to all health and safety standards
Host / Hostess Requirements include:
- Substantive host and reservationist experience preferred
- Genuine passion for restaurant hospitality and service
- Energetic and friendly personality, with strong willingness and ability to work as part of a cohesive team and to support colleagues regardless of role, and a positive communication style
- Ability to multi-task and perform in high-volume, high-intensity restaurant
- Physical requirements include: ability to handle and carry trays, smallware, equipment, or other items up to 35lbs, and to stand, walk up and down stairs, and exert well-paced mobility for extended period of time
- Flexible schedule and open availability to meet business needs
Qualifications
- Must be able to communicate with guests effectively and respectfully.
- Flexible schedule including weekends, mornings, and evenings.
- Be able to walk, stand, bend, lift, point, kneel, for long periods of time.
What We Offer
At Altamarea Group, we are committed to creating a supportive and professionally rewarding work environment for all of our team members. We are also pleased to offer the following benefits for our employees:
- Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
- Paid Time Off (progressive with tenure)
- Career Development and Growth Opportunities
- Employee Dining Discount at All Altamarea Group Restaurants
- 401(k) Plan (one year from date of hire)
Altamarea Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $18 - $23