Intune Administrator / Intune Support Specialist

Job Description:
Short Description:

Mobile Asset Management Coordinator

Complete Description:

The Mobile Asset Management Coordinator is responsible for the inventory management of mobile devices, including tracking, shipping, receiving, and internal distribution. This role ensures accurate handling and documentation of mobile assets while supporting the broader goals of inventory management within the organization. The ideal candidate must be highly knowledgeable in Intune, Cayosoft, and the Verizon Business Portal, and possess expertise in using Apple iPads and iPhones.

Key Responsibilities

1.Mobile Asset Inventory Management

Maintain an accurate inventory of mobile assets, including smartphones, tablets, and accessories, utilizing IT asset management tools.

Track the lifecycle of mobile devices from procurement through distribution, reassignment, and retirement.

Conduct regular audits of mobile asset inventory to ensure accuracy and accountability.

Update and reconcile inventory records in asset management systems reflecting any changes in asset status.

Monitor stock levels of mobile devices and accessories, notifying management of replenishment needs.

2.Shipping, Receiving, and Internal Distribution

Coordinate the shipping and receiving of mobile assets, ensuring proper handling and documentation.

Inspect incoming shipments of devices and accessories for accuracy and quality.

Prepare and package mobile assets for shipment to external locations or end-users.

Facilitate the internal distribution of mobile devices to employees, ensuring accurate tracking and assignment.

Maintain a comprehensive log of all shipping, receiving, and distribution activities for audit and reporting purposes.

3.Support for Mobile Asset Management

Assist in tracking and updating mobile asset assignments within the organization.

Support the resolution of discrepancies in mobile asset records and address any related issues.

Identify and rectify gaps in inventory records or processes to ensure compliance with organizational policies.

Collaborate on initiatives to optimize mobile asset management workflows.

4.Documentation and Reporting

 Maintain detailed and organized records of mobile asset inventory, shipping/receiving activities, and internal distributions.

Generate reports on inventory levels, movements, and assignments as needed.

Document processes related to mobile asset handling and distribution to ensure consistency and compliance.

Provide regular updates on inventory status and distribution activities to management.

5.Collaboration and Communication

Work closely with IT support teams, procurement teams, and end-users to ensure efficient management of mobile assets.

Communicate effectively with employees to coordinate the distribution of mobile devices.

Collaborate with technical teams to resolve issues related to mobile devices.

Act as a point of contact for employees with questions or requests related to mobile devices.

6.Process Improvement

Identify opportunities to enhance processes related to mobile asset inventory management and distribution.

Recommend and implement best practices to improve efficiency and accuracy.

Assist in developing and updating standard operating procedures (SOPs) for mobile asset management

Key Performance Indicators (KPIs)

•Inventory Accuracy: Percentage of mobile assets accurately tracked in inventory systems.

•Shipping/Receiving Efficiency: Percentage of shipments processed and documented accurately and on time.

•User Satisfaction: Feedback from end-users regarding mobile asset distribution and support services.

•Audit Readiness: Completeness and accuracy of documentation for mobile assets and related activities.

Qualifications

•Extensive knowledge and hands-on experience with Intune, Cayosoft, and the Verizon Business Portal.

•Expertise in using Apple iPads and iPhones, including: 

 Proficiency in configuring devices, managing settings, and deploying applications in a corporate environment.

 Experience with troubleshooting hardware and software issues specific to Apple devices.

 Familiarity with mobile device management (MDM) best practices and policies applicable to Apple products.

Ability to guide end-users on effective usage and optimization of Apple devices for business productivity.

Skills Matrix 

·       Extensive knowledge and hands-on experience with Intune, Cayosoft, and the Verizon Business Portal.

·       Expertise in using Apple iPads and iPhones, including: 

·       Proficiency in configuring devices, managing settings, and deploying applications in a corporate environment. 

·       Experience with troubleshooting hardware and software issues specific to Apple devices. 

·       Familiarity with mobile device management (MDM) best practices and policies applicable to Apple products. 

·       Ability to guide end-users on effective usage and optimization of Apple devices for business productivity.