Customer Service Rep

TITLE: Customer Service Rep  

LOCATION: Washington, DC/Hybrid    

Employment type: Contract w2/1099/C2C

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 3 years

INTERVIEWS: Webcam Only  

 

The client is looking for a person with 3 years of working experience as a Customer Service Rep. 

Employment type: Contract w2/1099/C2C

 

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

·         Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.

·         Assist customers with product information, order status, or any account-related issues.

·         Resolve customer complaints and issues efficiently and empathetically, following agency procedures.

·         Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.

·         Process transactions, returns, and exchanges according to agency guidelines.

·         Collaborate with other departments to address and resolve complex issues.

·         Provide feedback to management on recurring customer concerns and suggest improvements.

·         Stay informed about industry trends and best practices to enhance customer service quality.

·         Perform other duties as assigned to support the customer service team.

 

·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required 

·         Strong organizational and multitasking abilities. Required

·         Excellent written and verbal communication skills. Required

·         Ability to handle sensitive information with confidentiality. Required 

·         High School Diploma. Required