What are the responsibilities and job description for the Supervisor II Store Services position at Ahold Delhaize USA?
Ahold Delhaize USA, part of the global Ahold Delhaize family, operates five prominent omnichannel grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. As the largest grocery retail group on the East Coast and the fourth largest nationally, Ahold Delhaize USA serves millions of customers weekly. The company is committed to innovation, customer satisfaction, and building a sustainable food system. For more information, visit www.adusa.com.
This full-time hybrid role is based in Quincy, MA, with flexibility for partial work from home. The Supervisor II Store Services will oversee daily operations related to store services, ensuring exceptional customer satisfaction and efficient processes. Responsibilities include guiding and supporting team members, resolving customer inquiries, monitoring service metrics, and implementing operational improvements. The role also involves collaborating with various departments to align goals and optimize resources.
- Supervisory and Team Leadership: Proven experience in team supervision and ability to lead, motivate, and develop employees effectively.
- Customer Service and Satisfaction: Demonstrated commitment to delivering excellent service and improving the customer experience.
- Interpersonal and Communication Skills: Strong interpersonal abilities, paired with clear and concise communication skills.
- Familiarity with store operations and processes is beneficial.
- Proficiency in problem-solving and implementing solutions.
- Proven ability to work in a hybrid environment with adaptability and organizational skills.