Senior Manager, ServiceNow CMDB and Analytics

Senior Manager, ServiceNow CMDB and Analytics Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Summary Primary Purpose Duties & Responsibilities Qualifications About Us Company: Ahold Delhaize USA Industry: Retail Services Type: Full Time Job Family: IT & Technology Location: Quincy, MA Requisition No: Learn More About Our Benefits Primary Purpose Position Summary The Senior Manager, ServiceNow CMDB and Analytics is responsible for the strategic direction, governance, operational excellence, and continuous improvement of ... Schedule Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. The core office locations for this position are Salisbury, NC ... Authorized to work in the U.S. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities Management Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity identifying trends and driving ... Leadership Lead, coach, and develop a team of CMDB administrators and analysts, data and anlalytics specialists, and governance specialists. Act as a trusted operational ... Establish Establish governance processes, standards, and controls for configuration management and Common Service Data Model (CSDM) adoption. Establish data ownership and ... Teamwork Collaborate cross-functionally with Product, Engineering, Infrastructure, Asset, Security and ITSM teams to ensure data, relationships, and reporting are available to ... Develop Develop executive dashboards and KPI reporting for platform performance and service management processes. Analysis Identify and recommend opportunities to automate reporting and data quality management activities. Execute Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives. Qualifications Experience 10+ years of progressive technology experience with a demonstrated track record of delivering operational outcomes. 8+ years in configuration management, data ... ? Skills Proven ability to lead execution on complex initiatives and drive results in fast-paced environments. Strong leadership and team-building capabilities, including ... Degree Bachelor's degree in Computer Science, Engineering, or a related field, and/or equivalent practical experience. Master's degree in a relevant discipline. Consulting Ability to influence and collaborate across teams, with strong presentation, written, and verbal communication skills. Quality Assurance Strong data governance, data quality, and data management expertise. Technology Ability to translate business needs into practical technology support solutions. Budget Strong financial and operational acumen, including budget management, problem solving, and decision making. Knowledge Working knowledge of ITIL/ITSM principles, IT Operations, and enterprise support tools. Certification ITIL Foundation or Intermediate certification. About Us At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business. Learn More About Our Benefits - Click Here For more information: website: www.adusa.com