What are the responsibilities and job description for the Network Engineer position at Ahold Delhaize USA?
Category/Area of Expertise: IT & Technology
Job Requisition: 539345
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Infrastructure - Network (5118716)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The Network Engineer II supports ADUSA's large-scale network across retail stores, distribution centers, offices, data centers, Equinix, and Azure. The role implements and troubleshoots LAN, WAN/SD-WAN, wireless, firewall connectivity, DNS/DHCP/IPAM, and network monitoring services. The engineer assigned incidents and changes through diagnosis, validation, documentation, and closure, and participates in critical incident response and on-call support.
Duties and Responsibilities:
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 539345
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Infrastructure - Network (5118716)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The Network Engineer II supports ADUSA's large-scale network across retail stores, distribution centers, offices, data centers, Equinix, and Azure. The role implements and troubleshoots LAN, WAN/SD-WAN, wireless, firewall connectivity, DNS/DHCP/IPAM, and network monitoring services. The engineer assigned incidents and changes through diagnosis, validation, documentation, and closure, and participates in critical incident response and on-call support.
Duties and Responsibilities:
- Troubleshoot Layer 2 and Layer 3 connectivity across Cisco, HPE/Aruba, Arista, Fortinet, and Palo Alto environments, including VLANs, STP, LACP, SDWAN, Routing, and NAT.
- Support retail WAN and SD-WAN across MPLS, broadband, and LTE, including path selection, failover, latency, packet loss, and brownout conditions.
- Implement approved ServiceNow changes with tested steps, validation evidence, backout plans, and accurate closure records.
- Support Aruba wireless and ClearPass/NAC, including AP health, client connectivity, authentication, RF performance, and coverage issues.
- Monitor and troubleshoot with SolarWinds, Datadog, FortiAnalyzer, SNMP, syslog, NetFlow, and packet captures.
- Support Infoblox DNS/DHCP/IPAM and F5 load-balancing dependencies during incidents and changes.
- Own assigned incidents through service restoration, technical updates, root-cause analysis, and prevention actions.
- Maintain network diagrams, inventories, standards, SOPs, MOPs, and configuration records.
- Build reporting, and repetitive operational tasks. Drive ADUSA MSP to maintain, SOP, runbooks
- Participate in after-hours changes, on-call rotation, and critical incident support.
- Bachelor's degree or equivalent practical experience.
- 3 years of enterprise network operations or engineering experience in a multi-site environment.
- Strong knowledge of TCP/IP, subnetting, VLANs, STP, LACP, HSRP/VRRP, BGP, OSPF, QoS, NAT, and VPN technologies.
- Hands-on experience with Cisco IOS-XE, HPE/Aruba switching, Fortinet FortiGate, and enterprise wireless.
- Experience troubleshooting SD-WAN, wireless, NAC, routing, and application connectivity issues.
- Ability to analyze packet captures, flow data, SNMP, and syslog and isolate issues across network, server, cloud, and application boundaries.
- Experience with ServiceNow incident, change, and problem management processes.
- Clear technical communication, accurate documentation, and ownership through resolution.
- CCNA or equivalent knowledge; CCNP, Fortinet, or Aruba certification is a plus.
- Experience supporting a large retail or distributed network.
- Experience with Infoblox, F5, FortiManager/FortiAnalyzer, SolarWinds, or Datadog.
- Working knowledge of Equinix and Azure networking.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.