What are the responsibilities and job description for the Director, Technology Governance position at Ahold Delhaize USA?
Category/Area of Expertise: IT & Technology
Job Requisition: 500589
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: OCIO - Budget & Financial Mgmt (5175549)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
Technology governance is not just about controls-it's about enabling the business to move with speed, clarity, and confidence. As our Technology organization continues to evolve, this role will shape a more modern, risk-aware, and well-governed environment that supports innovation at scale.
As Director of Technology Governance, you will own and evolve the enterprise governance function-establishing clear guardrails, decision rights, and operating standards that enable teams to move faster with confidence. You'll bring together governance, audit readiness, and knowledge management into a cohesive, scalable approach that strengthens how we operate across the organization.
This is a highly visible role within IT, partnering closely with Internal Audit, Information Security, and senior Technology leaders. You will help embed "compliance by design," enhance transparency across risk and decision-making, and drive measurable maturity-without slowing the business down.
If you're energized by turning governance into a strategic enabler and shaping how a large, evolving Technology organization makes decisions and manages risk, this role offers the opportunity to make a lasting, enterprise-wide impact.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Key Responsibilities
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 500589
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: OCIO - Budget & Financial Mgmt (5175549)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
Technology governance is not just about controls-it's about enabling the business to move with speed, clarity, and confidence. As our Technology organization continues to evolve, this role will shape a more modern, risk-aware, and well-governed environment that supports innovation at scale.
As Director of Technology Governance, you will own and evolve the enterprise governance function-establishing clear guardrails, decision rights, and operating standards that enable teams to move faster with confidence. You'll bring together governance, audit readiness, and knowledge management into a cohesive, scalable approach that strengthens how we operate across the organization.
This is a highly visible role within IT, partnering closely with Internal Audit, Information Security, and senior Technology leaders. You will help embed "compliance by design," enhance transparency across risk and decision-making, and drive measurable maturity-without slowing the business down.
If you're energized by turning governance into a strategic enabler and shaping how a large, evolving Technology organization makes decisions and manages risk, this role offers the opportunity to make a lasting, enterprise-wide impact.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Key Responsibilities
- Define and lead the enterprise technology governance model, including decision rights, forums, RACIs, standards, and exception frameworks-ensuring clarity and consistency across domains.
- Establish and continuously improve governance policies and processes, including lifecycle management, ownership, approvals, exceptions, attestations, and change control.
- Operate as a strong second line of defense by setting control expectations, monitoring effectiveness, and providing independent, constructive challenge to first line teams.
- Lead audit and compliance readiness efforts (e.g., SOX ITGC, PCI, HIPAA as applicable), including scoping, evidence strategy, walkthroughs, findings governance, and remediation tracking.
- Serve as a key partner to Internal Audit and Information Security, aligning on risk priorities, testing approaches, and lessons learned from audits and incidents.
- Establish and lead governance forums (e.g., Change/Release, Architecture/Standards, Data/Platform guardrails), ensuring decisions are clear, actionable, and consistently upheld.
- Own knowledge management for governance artifacts, including taxonomy design, centralized repositories, version control, accessibility, and change communications.
- Define and deliver KPI and KRI dashboards (e.g., policy adoption, attestations, exception trends, control effectiveness, finding aging) and use insights to drive continuous improvement.
- Embed "compliance by design" through enablement, training, and integration into ways of working and supporting tools.
- Partner across Procurement, Security, and Legal to strengthen governance of third-party and vendor technology risk within the CIO organization.
- Build, lead, and develop a high-performing team responsible for governance, risk, and knowledge management capabilities.
- Manage budgets, platforms, and external partners supporting GRC and knowledge management initiatives.
- Contribute to broader IT strategy development, ensuring governance frameworks support both innovation and risk management objectives.
- Partner with business and Technology leaders to identify opportunities to improve decision-making, reduce risk, and increase operational transparency.
- 12 years of progressive Technology leadership experience, including ownership of strategic programs, platforms, or domain-specific functions, with strong exposure to governance, risk, audit/compliance, or IT controls
- 4 years of experience leading diverse, cross-functional teams within complex, matrixed environments
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field (or equivalent experience)
- Proven success designing and implementing scalable governance frameworks, policy portfolios, and enterprise guardrails
- Strong financial acumen, including budget ownership and investment planning for governance and tooling initiatives
- Exceptional problem-solving and decision-making skills, with the ability to balance risk, innovation, and business agility
- Strong communication and influencing skills, with experience engaging senior stakeholders across IT, Security, Audit, Legal, and Finance
- Demonstrated ability to build and develop high-performing teams and foster a culture of accountability and continuous improvement
- Strong executive presence with the ability to translate strategy into actionable outcomes
- Deep understanding of control frameworks and regulatory environments (e.g., SOX ITGC, NIST, ISO 27001), as well as second line oversight and audit cycles
- Master's degree in Information Technology, Business Administration, or related field
- Certifications such as CISM, CISSP, CGEIT, CRISC, CISA, or similar
- Experience leading governance, risk, or compliance functions in large, complex organizations
- Familiarity with GRC platforms (e.g., ServiceNow GRC/IRM, Archer) and enterprise knowledge management tools (e.g., SharePoint, Confluence)
- Experience supporting enterprise architecture or digital transformation initiatives
- Additional certifications in IT service management or risk frameworks (e.g., ITIL, ISO 27001 Lead Implementer/Auditor)
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.